Project Overview

Boosting sales and retention in telecom 


WOW! has been partnering with Green Stone since 2019 — redesigning and evolving their web properties. Since joining the WOW! account in 2022, my focus has been on the latter, optimizing small interactions or whole journeys using data from A/B and user testing. Additionally, when new products or initiatives roll out, I would integrate these features with existing design pattens.




Insight 1
The speed cards are the main source for information on the different internet packages and only point to move forward to purchase.

To ensure that this crucial conversion point is performing well, the team has constructed and tested many card treatments to visually simplify and increase click-through rate.

Insight 2 *coming soon*
Many households are shifting from paying for traditional cable TV to streaming services to stay connected with news, entertainment, live sports, and more. WOW! partnered with YouTube TV to provide a modern internet and streaming bundle.

To drive sales for this TV add-on, we evaluated and designed for all digital touch-points starting from the homepage to service activation.
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Priscilla i Tsang 2024 
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