Unlocking seamless key kiosk design
Minute Key (a.k.a. MK) has had a long term partnership with Green Stone — working on early stage industrial design of their kiosk, web design, and the kiosk interfaces. I joined the team to help evolve and improve the digital interfaces with a new look & new endless aisle shopping experience.
Problem
A challenge arises with having thousands of key types and designs: the user journey becomes increasingly complex and burdensome on customer’s cognitive load.
Solution
Ultimately, our design solution led to a major reduction in checkout time and in areas where time couldn’t be shortened (machine cutting keys), we added in moments of joy.