Project Outcomes
Since launching the redesigned site and online portal in 2022, Quest has helped enabled 70 million users to conveniently purchase tests which were previously unavailable without a doctor's authorization which has generated an estimated revenue of $3.15 billion that year.
Internal Outcomes
To keep such a massive team of designers, writers, product managers, and engineers from across the world on track to meet deadlines. Management implemented a sprint style strategy having the UX designers start work a bit ahead of the UI designers who would be ahead of developers, but always having constant communication between the teams. This management strategy helped all the internal teams stay informed on what was coming down the pipeline and how progress is developing.
Learnings
Working on this project with a multidisciplinary team allowed for a rich exchange of ideas and expertise. This cross-collaboration was a unique experience that was instrumental in creating a user-centric design solution that met the needs of both consumers and the business.
I gained a deeper understanding of the unique challenges and opporutnties associated with designing for the healthcare industry, including considerations related to privacy, security, and regulatory compliance.
Conducting the homepage workshop and sharing design progress weekly with the client refined my presentation skills and confidence as I better understood stakeholder priorities and concerns. Over the weeks, I began to think ahead and be prepared for potential questions, feedback, and development concerns which helped gain buy-in on difficult design decisions.